British Harlequin plc - Terms & Conditons
Purpose of the Website
We have taken great care to present the products on Our Website as accurately as possible but the images You see will depend upon the display and colour capabilities of Your device. Before You place an order with Us, please fully read through Our Terms and Conditions of Sale.
The primary purpose of the Website is as an information-only Website for Harlequin Floors to provide information about its organisation, products and services to the wider public in general. Additional functionality of the Website includes online sales by Harlequin Floors of cleaning and accessory products and receipt by Harlequin Floors of information from the User such as online orders, enquiry forms and information updates. The User can view the information provided via the Website and contact the Company via the Website with queries and requests for further information.
Legal compliance disclaimer
Whilst this Website may be accessed and viewed via the internet throughout the world, the Company does not represent or warrant that the information on this Website or its operation complies with the regulatory regime of any country, other than the United Kingdom where the Company is located. If the User accesses the Website from a location outside the United Kingdom, the User does so by the User's own initiative and at the User's own risk. The User is responsible for compliance with local laws.
Intellectual Property Rights
The User acknowledges and accepts that there may be photographs (copyright works) or other content or materials on the Website in which copyright, trademark, patent, trade secret or other proprietary rights ('Intellectual Property Rights') are owned by third parties and which are reproduced by permission of such third parties. The User may not copy any such copyright works or other third party materials or content without the permission of the relevant third party copyright owner. Subject to this, the User acknowledges and agrees that all Intellectual Property Rights in the content and materials available on the Website vests in and are owned absolutely by the Company unless otherwise indicated, including in respect of or in connection with but not limited to the Website's design, text, graphics, its selection and arrangement, software and all other material on or in the Website. ©Harlequin Floors, 2012. All rights reserved. Harlequin® and Harlequin AeroDeck® are registered trademarks of the Company, American Harlequin Corporation and Harlequin Europe SA.
The User is authorised to view, print or download one copy of the materials or content on the Website on any single computer for the User's personal, non-commercial use, provided that any proprietary notices, marks, logos and other legends that appear on the copied screens remain on, and are not removed from, the printed or stored images of such screens. This permission is subject to the material being reproduced accurately and not being used in a misleading context and does not extend to any material on the Website that is identified as being the copyright work(s) of a third party.
The User may not modify any content or materials on the Website in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public purpose.
The User is authorised to browse the Website, send queries and request further information from the Company and submit the User's contact details for a response or purchase cleaning and accessory products, subject to the relevant Terms and Conditions of Sale.
Where the User wishes to use the Website or any content or material on the Website for purposes other than that permitted above, the User must obtain prior written permission from the Company. For commercial reproduction of the Company’s material, please contact the Company. If you are granted a licence to reproduce material you will be required to follow some simple guidelines about the way the information is displayed. An acknowledgement of the source must be included whenever the Company’s copyright material is copied or published.
The User must obtain authorisation to reproduce third party material, including material on the Website and material accessible via any Third Party Site, from the relevant third parties concerned. The User must not permanently store or otherwise copy any such third party content or materials for wider distribution or commercial gain, without the express permission of the relevant third party. The Company will not be responsible for obtaining such permission for the User.
Third Party Sites
The Website incorporates links to other websites, frames and portals ('Third Party Sites') designed, maintained and operated by third parties. The Company has not reviewed the Third Party Sites, which are provided for the User's convenience only, and the Company is not responsible for the content or availability of these Third Party Sites. If the User decides to use a link to a Third Party Site the User will leave the Website and the User will do so at the User's own risk.
Links to Third Party Sites do not imply that the Company endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright work displayed in or accessible through the Third Party Sites or that any linked site is authorised to use any trade mark, trade name, logo or copyright of the Company.
Unauthorised access by third parties
It is possible that third parties may access the Website and alter the Website’s contents or place damaging materials or programmes on the Website including, but not limited to, computer viruses, Trojan horses, worms, bots and other destructive digital elements. The Company will not be liable for any damage or loss arising out of or resulting from any such unauthorised access to, alteration to or modification of information contained on the Website or infection of the Website in this way.
In any event, it is the User's sole responsibility to take all protective measures to guard against computer viruses or other destructive elements.
Limitation of liability
In no event will the Company be liable to the User whether in contract, tort, by statute or otherwise in respect of any loss of profits and/or for any special, indirect, incidental or consequential loss or damage arising out of or in connection with the User's use of the Website, including without limitation: loss of revenue, loss of anticipated savings, loss of business and/or goods, loss of goodwill, loss of use, loss and/or corruption of data and/or other information, and/or downtime.
For the avoidance of doubt, neither the types of loss and/or damage specified above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of this Agreement.
Nothing shall exclude or restrict the Company’s liability for fraudulent misrepresentation and/or for death or personal injury arising as a result of the Company’s negligence.
The information provided on the Website by the Company is intended to be informative only and is not a substitute for legal or other professional advice or intended to be relied upon. You should consult an appropriate professional for specific advice tailored to your situation. By accessing and using the Website the User acknowledges that any reliance upon any information obtained or received via the Website will be at the User's sole risk.
The Company provides the information on the Website without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
The Company does not warrant that the functions of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the servers that make it available are free of viruses or other destructive digital elements.
The Padlock symbol
The Padlock symbol is used on the Website, for example when the User submits details within the Harlequin shop purchasing area, to alert users to the fact that their information, including their personal information, is being collected and processed. By clicking onto the padlock symbol the User will be directed to sources which will clearly explain how the information is to be used.
Site usage information – log files
Log files allow the Company to record visitors' use of the Website. The Company compiles log file information from all visits by users to the Website and uses that information to make changes to the layout of the Website and to the information in the Website based on the way visitors move around the Website. Log files do not contain any personal information.
Terms and Conditions of Sale
Due to the nature of Our business, stock levels can fluctuate. If You wish to check whether a product is available, please feel free to contact Us.
If a product isn’t in stock and is sold via the Website, We will remove it from the Website at the earliest opportunity and it may not be made available again. However, if a product that You order is out of stock or delayed for any reason, We will try to contact You at the e-mail address You provided when placing Your online order. If we can’t contact You or receive no response to our e-mail communication, We will continue to process the remaining item(s) on Your order.
If it’s necessary to substitute a product, it will be of equal or greater value than that which it replaces. Substitutions will only be made with the customer's prior consent.
The Harlequin shop (online shopping)
Orders placed via the Harlequin Shop can only be delivered to England, Wales and parts of Scotland, excluding Highlands and Islands. By submitting an order to Us through Our Website, You represent and warrant that the payment details provided are valid and correct and that when Your order is accepted and processed by Us, payment will be made in full. If the billing details for Your order are the same as Your delivery address details, by placing an order on the website You confirm that You are the person referred to.
Security of online transactions
We take Your security very seriously and encrypt Your data when You place an order via the Website. We transfer the encrypted data over the internet using secure socket layer (SSL) technology so that Your online shopping experience is safe and secure.
Acceptance of Your order will be deemed to occur on allocation of the goods to Your order. Completion of the contract between You and Us will occur when Your payment method has been approved and Your order is despatched. We will then send You an email acknowledging Your order.
If Your order does not pass through Our security checks, or a product is out of stock or We have identified a pricing error, We will contact You via email or telephone to discuss this.
Our prices are in Pounds Sterling (£) and VAT is charged at the current UK rate.
We accept Visa, Visa Electron, MasterCard, Delta, Maestro, Solo, PayPal and pro-forma invoices.
If You wish to set up a business account with Us then please contact Us for information.
We take payment from Your card at the time We accept Your order.
If the goods You order are in stock then they are usually despatched within one to three working days of order acceptance, unless You have requested next day delivery, which is available at an additional cost. Please contact Us
for a delivery price.
If You are placing an order online then delivery charges will be shown before You pay for Your order, unless they’re not applicable. PLEASE NOTE: Online orders can only be delivered to England, Wales and parts of Scotland, excluding Highlands and Islands.
VAT is charged at the current UK rate.
We are not responsible for return delivery charges, other than for incorrect, faulty or damaged items.
We can't be held responsible for parcels that fail to reach us; therefore it's always advisable to obtain a proof of posting or despatch.
Cancellation policy (applicable to private individuals only)
If You have changed Your mind and wish to cancel Your order before delivery then please contact Us as soon as possible and We will give you a full refund. However, We do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to a payment card.
Because We endeavour to process orders as quickly as possible, it may not be possible to stop an order being despatched in time. In this instance, please arrange for the return of the goods within 14 days of the day of delivery and We will refund the cost of the goods including postage. Alternatively, contact Us and We will arrange for the collection of the goods.
Returns policy (applicable to private individuals only)
If You have changed Your mind and would like to return the goods, and it is within 7 working days from the day of delivery, then We will provide You with a refund, as long as the goods are returned as new, unused and You have taken reasonable care of them.
Returns policy (applicable to businesses and private individuals)
If You have changed Your mind and would like to return the goods but it is over 7 working days from the day of delivery, then We will provide You with a refund but the following conditions will apply:
• We must receive the goods within 3 months of the day of original delivery
• The goods must be returned as new, unused, in their original packaging and You must have taken reasonable care of them.
• A 20% restocking charge (relating to the product(s) purchased) will be deducted from the total amount refunded to You.
• You are responsible for returning the product(s) and for the costs involved. No refund will be provided in respect of delivery/collection costs.
Faulty or damaged goods
All products are released to our carriers in good condition. If You do receive damaged or faulty goods then please contact Us as soon as possible.
Please view Our ‘Guarantee’ page for further information.
Your feedback is valuable to Us and will allow Us to serve You better. Your views on what We are doing and how We could make things better are important to Us. If You have any comments, suggestions or complaints We would be delighted to hear from You. Please direct comments or concerns to Us verbally or in writing by contacting Us.